Proprietors, or owners, of domestic animal businesses must provide for the well being of all the animals kept at their business. They are responsible for supervision of staff, collation of records, the supervision of appropriate feeding and watering programs, maintaining a high level of hygiene at their premises and ensuring that veterinary care is available for the animals kept at their premises.
Proprietors of domestic animal businesses can only offer animals for sale that have been through an appropriate vaccination program prior to sale and must, at the point of sale or giving away, ensure the animal is implanted with a microchip (in the case of animal shelters and Council pounds, dogs and cats must also be desexed prior to sale). The proprietor of a domestic animal business must notify the Council in which the animal is to be kept of the name, address and microchip number of the animal sold from or given away from their premises.
In the case of pound/shelters, pet shops and breeding establishments, proprietors must provide literature to a person who purchases animals from them; this literature must include information on responsible pet ownership, appropriate housing and feeding. The proprietor must also provide a guarantee to the purchaser stating that if the animal is unacceptable for any reason that the animal can be returned within three days for a 75% refund of the purchase price or an offer of an animal of equal value with the same guarantee. Also within seven days, the proprietor must provide a similar guarantee on health grounds if supported by documentation from a veterinarian that the animal is sick after purchase. If the animal dies or is euthanased due to a disease traceable to point of sale, the proprietor must refund the full purchase price or offer a replacement animal with the same guarantee.